Actor/Host (Visitor Experience Specialist)

Based in our Shepherd’s Bush venue, the Visitor Experience Specialist will be part of a team that manages the smooth running of our day to day onsite visitor experience.

Job Title: Actor/Host (Visitor Experience Specialist)

Role: Visitor Experience Specialists will ensure the smooth running of the day to day onsite visitor 

experience at the award winning Sherlock: The Official Live Game immersive/escape room attraction. 

Based in our venue in Shepherds Bush, the successful candidates will play a hands-on role carrying out 

all functions including, but not limited to hosting, monitoring, resetting, bar, basic maintenance, 

assisting with scheduling and customer service and any other duty assigned.

Key Responsibilities:

· Open and close venue for business including FOH and BOH set up checks.

· Host, monitor, reset, managing entrances, selling (tickets, merchandise, refreshments and add-ons); 

resolving customer service issues.

· Assist team with immediate experience fixes.

· Provide daily show reports, customer journey records and other reporting requirements.

· Provide cover for colleagues as and when necessary.

· Deputise for management as and when required.

· Oversee the general daily operations of the business, including supervising the team when required.

Person Specification: 

Previous experience of working in a visitor attraction is not essential. The most important qualities you 

must demonstrate are confidence and experience in a public-facing role, and a passion for providing the 

best possible levels of service to all visitors.

Essential skills, experience, and qualifications

· Outstanding verbal communication skills

· Good standard of written English and good basic Maths.

· Experience of working in a face to face customer environment either in one or more of the following: a 

visitor attraction, retail, hospitality or customer service.

· Experience of delivering against performance targets.

· Good IT skills.

· Ability to remain calm, work under pressure and manage multiple tasks.

· Proven ability to handle demanding and difficult situations with the public in a calm and confident 


· Ability to multi task and prioritise without compromising on quality.

· Approachable with a positive and enthusiastic attitude.

· A flexible approach to meet the ad hoc demands of the job.

· Able to work on own initiative without immediate supervision from manager.


· First Aid trained.

· Fire Marshall trained.

Salary: £10.50 per hour 

Hours of Work: Part-time hours: 20-30 off peak weeks, 30 plus peak weeks

Other benefits: Discount on The Official Sherlock Live Game and Bar, Holiday Pay

Notice Period: 2 weeks

Probation Period: 3 months

Apply with a covering letter and CV to Matt at [email protected] – good luck!


The Game Is Now

The Game Is Now

Sherlock: The Official Live Game is a unique adventure combining immersive experience, escape game, and a fully themed bar. You’ll be helped along your journey with original content from the cast of the show featuring, Benedict Cumberbatch, Andrew Scott, Martin Freeman, Mark Gatiss, and more.

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