Want my job? with Mateusz Pacan, Client Account Manager at Ticketmaster UK

Mat has been nominated for CC Skills Apprentice of the Year for his work at Ticketmaster UK. 

Want my job? with Mateusz Pacan, Client Account Manager at Ticketmaster UK

Could you first introduce yourself to the reader?

I’m Mat, 27 years old, and I’m from Poland. I moved to London 2 years ago, as when I had been here in the past I’d instantly fallen in love with the city. I’m into electronic music and London is a paradise in that subject. It’s also quite exciting to live here, surrounded with such open-minded people from all over the world.

What does your job involve? Give us the typical outline of a day?

My position is called Client Account Manager. I am working in a Music Team and handle a variety of accounts across all music genres for our clients and system venues. I am trying to provide pro-active, customer and business focused Client Account Management solutions across our client base, whilst promoting the highest standards of customer service. There are a lot of responsibilities here, starting from satisfy, retain and develop current and future client relationships, through monitoring and controlling ticket inventory, and finishing with the most exciting one – implementing new business systems and solutions.

I also have to plan, manage and attend box offices, both venue based or ‘green field’ sites. A few years ago, summer for me was all about festivals. Now it’s still all about festivals, but instead of attending – I’m assisting or managing box offices there.

What’s great about your job?

I think the most exciting for me is meeting such an amazing people in the music industry. Since I was young I always wanted to be in the music industry and in my short career path I’ve managed to touch Festivals Production, Music Events, TV Realisation and now – ticketing. It’s really important to know all the aspects of the industry, as who knows – maybe one day I will be able to have my own music festival. I guess this would be a dream! 

What are the bits you don’t like or find challenging?

Sometimes, especially during summer time, it gets really busy. Before I joined ticketing, I didn’t really think about how much is going on in the background. A lot of stuff is going on and this is the time when you need to think on your feet. Whilst you’re doing it and you’re in the middle of this “ticketing-storm” you’re enjoy it and you don’t think too much about yourself. But then, when the summer is gone, you can feel how tired you are. But then there is some time to rest, so it’s important to remember that and keep your life balanced.  

What has been a specific highlight of your career to date?

I don’t think there is one specific highlight that is stuck in my head. I still remember the work we did with our team about introducing Mobile Ticketing in Ticketmaster UK. That was last year, November, when Four Tet did O2 Academy Brixton 4-nights residency. It was fun for me, as I was involved in the project since the beginning. I am a little bit of a computer geek sometimes, and I also love Four Tet so this project was perfect for me and I really enjoyed being part of it. And look how good it all went! 

And what is a specific challenge you managed to overcome? What did you learn from it?

It’s not really work related, but I think I came to UK in quite difficult time. My parents weren’t happy at all about me going to UK during all this Brexit stuff, and I was a little bit scared about the language barrier and if I will face any hate here. Fortunately, both in Ticketmaster and in my private life I’ve met some amazing people who don’t really care where you from, but who you are inside. And I guess this is what I love in London the most. 

Why did you decide to do an apprenticeship?

Haha, to be honest – I was looking for a job, and when I saw the apprenticeship I thought ‘this might be interesting’ (I was not wrong!) as it would be first time in the UK that apart from just a job I would do something extra, where I would also learn a lot.

How did you find out about the opportunity?

I always wanted to try and work for a big music company and see how it’s is with the giants. We have Live Nation in Poland and they are doing the biggest events, so I decided to check the LNE jobs website. There was quite a few but I thought the apprenticeship would be the most interesting one.

How did it feel to be nominated for apprentice of the year? How did you find out you’d made the list?

It was an amazing feeling – knowing that somebody appreciates your work. I didn’t know until I’ve got e-mail from CCSkills – I had my line manager next to my desk saying “Congratulations Mat” and I was quite confused as I haven’t open e-mail yet hahaha 

What do you hope to do next?

I’m not trying to plan my life or have hopes as then you can’t feel disappointed. Without plans and hopes you can only my surprised 😊 

Why should people consider apprenticeships?

I think it’s a great beginning of the career path. You’re being throwed in the middle of the industry you want to work in, with opportunities to meet so many people doing this stuff for years and networking is important part of any business now. It’s always easier if you remember someone’s face or name. I don’t think it’s ok but this is the world we live in and unfortunately sometimes we have to adjust. Hopefully it will change, and one day everything will be based on the experience of the person, not connections or networks the person is in. But even then – experience gained during apprenticeship will be helpful! 

You’ve been granted the ability to send a message to 16-year-old you. What do you say?

Saturday 25th December 2010 lottery results:          13,15, 22, 25, 33, 34, 17.

Do you have any advice for young people interested in doing your kind of job?

I think there is a lot of stuff everyone could say, but I will say short: know your value


Tom Inniss

Tom Inniss Voice Team

Tom is the Editor of Voice. He is a politics graduate and holds a masters in journalism, with particular interest in youth political engagement and technology. He is also a mentor to our Voice Contributors, and champions our festivals programme, including the reporter team at the Edinburgh Festival Fringe..

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