This is a customer orientated role - so an ability to listen and offer excellent customer service is essential. You will be comfortable communicating with many different audiences, from teachers to We The Curious members, to potential visitors who have never been to their venue before. The role offers a varied workload from sharing general information about We The Curious, supporting the booking process for schools and individuals, to resolving customer service and booking issues, as well as supporting internal projects when necessary.
You will be responding to queries via email and over the phone, and using our Customer Relationship Management (CRM) software on daily basis.
Within the role you will be supporting the Bookings and Memberships Manager oversee the Ops Admin team. As a Team Leader you will communicate well: ensuring information is shared at the right time, creating a space for team feedback, fostering a supportive work environment, and encouraging team members in their successes and career progression.
You will also get a chance to develop your communication skills as you represent your team at internal meetings and get involved in relevant projects supporting the work of our Operations department.
Job Requirements
_ You have an interest in working as part of a team for a science based education centre, with a passion for creating a memorable customer experience and looking to help inspire young curious minds.
_You have the ability to support and motivate team members. You are supportive of colleagues and able to help them problem solve and reach daily objectives.
_You have previous experience working in a supervisory role within a team.
_ You have excellent communication skills and know the importance of listening to help identify customers' needs and expectations. You know how to communicate with colleagues and customers to ensure we are prioritising a memorable visitor experience.
_ You have an eye for detail as the role will involve not just making general bookings, but planning and scheduling time tables for school visits and ensuing we are meeting their needs.
Job Responsibilities
_ You will be supporting three main areas: Education bookings, General bookings and Memberships. During the day you will be monitoring email inboxes for each sections, taking phone calls and responding to customer.
_ You will be helping to plan and schedule educational visits for schools, and on occasion you will be dealing with booking cancellations and movement of general bookings.
_ You will also be involved in answering membership enquiries and helping customers select the correct membership option to meet their needs. This will include setting up, renewing, upgrading and cancelling memberships as requested by customers.
_ You will be using a CRM and booking system to process all bookings, set up memberships and booking accounts as well as taking payments using a dedicated Epos system. You'll be also using Microsoft 365 to help update booking calendars for Educational bookings.
_ You will be communicating with other staff members within We The Curious when needed.
More information here: https://wethecurious.peoplehr.net/Pages/JobBoard/Opening.aspx?v=528ff56b-3906-4562-8fcf-a942a02aeae5
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