Box Office Assistant

KEY ROLES AND RESPONSIBILITIES:

Work at the box office at the ABBA Arena during the ingoing concert ensuring excellent customer service.

Work closely with the Box Office manager/supervisors to understand our ticketing system, ensuring awareness of system capability and functionality to deliver ticketing excellence.

Responsible for any card transactions at the box office.

Work with the supervisor on reconciliations at the end of each shift.

Take a proactive solution focused approach to problem-solving with the ability and confidence to offer resolutions to ticket related issues and escalate where necessary.

Keep up to date with current trends to ensure best practice in ticketing operations including GDPR.

Work closely with Box Office Manager/ Supervisor to ensure the pertinent daily concert information including access bookings is understood clearly to ensure the highest standard of visitor experience is delivered by all teams.

Attend and proactively support informative daily briefings with all teams.

Ensure you are fully conversant with equipment used by the Team including radios,

scanners, mobile devices, and any other appropriate materials.

ABOUT YOU:

1. Experience of working with different ticketing platforms in music or theatre.
2. A genuine passion for exceeding visitor expectations.
3. Thrive on working in a busy changing environment with a confident, personable approach.
4. Good knowledge of industry regulations including GDPR.
5. Take a proactive solution focused approach to problem-solving and able to offer resolutions to ticket related issues or escalate where appropriate.
6. Set yourself high standards and have a keen eye for detail.
7. Strong written English and verbal communication skills.
8. Proficient with IT software including Microsoft office, especially Excel and Word.
9. Flexible and able to work weekend and evenings

Please apply by sending CV to: [email protected]