Job Title: Actor/Host (Visitor Experience Specialist)
Role: Visitor Experience Specialists will ensure the smooth running of the day to day onsite visitor
experience at the award winning Sherlock: The Official Live Game immersive/escape room attraction.
Based in our venue in Shepherds Bush, the successful candidates will play a hands-on role carrying out
all functions including, but not limited to hosting, monitoring, resetting, bar, basic maintenance,
assisting with scheduling and customer service and any other duty assigned.
Key Responsibilities:
· Open and close venue for business including FOH and BOH set up checks.
· Host, monitor, reset, managing entrances, selling (tickets, merchandise, refreshments and add-ons);
resolving customer service issues.
· Assist team with immediate experience fixes.
· Provide daily show reports, customer journey records and other reporting requirements.
· Provide cover for colleagues as and when necessary.
· Deputise for management as and when required.
· Oversee the general daily operations of the business, including supervising the team when required.
Person Specification:
Previous experience of working in a visitor attraction is not essential. The most important qualities you
must demonstrate are confidence and experience in a public-facing role, and a passion for providing the
best possible levels of service to all visitors.
Essential skills, experience, and qualifications
· Outstanding verbal communication skills
· Good standard of written English and good basic Maths.
· Experience of working in a face to face customer environment either in one or more of the following: a
visitor attraction, retail, hospitality or customer service.
· Experience of delivering against performance targets.
· Good IT skills.
· Ability to remain calm, work under pressure and manage multiple tasks.
· Proven ability to handle demanding and difficult situations with the public in a calm and confident
manner.
· Ability to multi task and prioritise without compromising on quality.
· Approachable with a positive and enthusiastic attitude.
· A flexible approach to meet the ad hoc demands of the job.
· Able to work on own initiative without immediate supervision from manager.
Desirable:
· First Aid trained.
· Fire Marshall trained.
Salary: £10.50 per hour
Hours of Work: Part-time hours: 20-30 off peak weeks, 30 plus peak weeks
Other benefits: Discount on The Official Sherlock Live Game and Bar, Holiday Pay
Notice Period: 2 weeks
Probation Period: 3 months
Apply with a covering letter and CV to Matt at [email protected] – good luck!
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